Foundation of the Quality Assurance Framework

1. general provisions:

1.1 The training institution established by BSFactory OÜ is called the Business Skills Factory (hereinafter referred to as the School), which is guided by the Child and Adult Learning Act, the Quality Assurance Guidelines for Adult Continuing Education Institutions, the Instructor’s Handbook, as well as the company’s business ethics, statutes and training organisation principles in ensuring the quality of continuing education.
1.2 The School provides continuing professional education for children and adults.
1.3 When conducting training sessions and communicating with clients, each trainer must be guided by the school’s methodology and values, openness, honesty and benevolence.

2. conditions and procedures to ensure the quality of the training environment:

2.1 Teaching sessions shall take place in rented premises suitable for the purpose and meeting health and safety requirements.
2.1 Each learner is provided with a study table for two people during offline learning sessions. Each learner is provided with access to the ZOOM or Sintegrum e-learning environment during online learning sessions.
2.3 The classroom is equipped with desks and chairs, blackboard and markers, teaching aids, TV or projector.
2.4 Depending on the course and needs, it is possible to use Internet connection during the training.
2.5 The size of study groups depends on the content of the training, but the aim is to ensure individualised attention throughout the course.

3. conditions and procedures for quality assurance of study programmes:

3.1 Curricula are prepared on the basis of the Adult Education Act, the Guidelines for the Preparation of Curricula for Continuing Education and the Standard for Continuing Education.

The preparation of curricula for children shall be based on:
Education Act
Youth Work Act,
Recreational Education Schools Act,
Recreational Education Standard,
Estonian Code of Business Ethics,
Consumer Protection Act,

3.2 The school curriculum shall contain at least the following information:

3.2.1 The name of the curriculum;
3.2.2 Curriculum group;
3.2.3 Levels of instruction;
3.2.4 Languages of instruction;
3.2.5 Period of study;
3.2.6 Registration information;
3.2.7 Target group and conditions for the start of training;
3.2.8 Accommodation in groups;
3.2.9 Total duration of the training;
3.2.10 Training methods;
3.2.11 Independent work;
3.2.12 Learning objectives;
3.2.13 Learning outcomes;
3.2.14 Course content;
3.2.15 Description of the learning environment;
3.2.16 List of training materials;
3.2.17 Course completion requirements, including assessment methods and criteria;
3.2.18 Documents to be issued;
3.2.19 A description of the qualifications, training and professional experience required for the course;
3.2.20 A brief description of the content;
3.2.21 Formation of the final outcome;
3.2.22 Date of approval of the training programme.
3.3 The training programme shall be tailored to the needs of the specific target group and each training course shall have its own characteristics.
The training shall be tailored to the needs of the target group and each training course shall be practical in nature, with the aim of helping the target group to achieve better and measurable results.
3.4 Each training course shall be accompanied by a reference to the current training programme.

4. Conditions and procedures for quality assurance of trainers:

4.1 Trainers must have higher professional and/or pedagogical education or be actively involved in the training of trainers.
A trainer must have a university degree or higher in pedagogy or be actively involved in the field in which they are to teach and have relevant experience that they can demonstrate.

5. Procedures for collecting feedback on in-service training:

5.1 The School will ask participants to complete feedback forms after each training course and will, amongst other things, give them the opportunity to suggest improvements. Feedback may be provided in writing on paper or electronically.
5.2 Following receipt of feedback sheets from trainees, the school’s management will analyse both the learning outcomes and the content of the feedback sheets and make suggestions for improvement to the trainer.
5.3 The school collects the following data about the trainees: name, e-mail, telephone number and personal identification code. The personal identification code is required to obtain a certificate.
5.4 The processing of personal data is carried out on the basis of § 6 IKS.

Approved 01.08.2022 (DATE).